No, we believe in an "agency friendly" subscription agreement, because we want long-term agency partnerships. Our subscription agreements begin at 90 days, and we may offer customized pricing for length of subscription and volume of households attempted. Please review charges and fees as laid out in our Terms of Service.

Our team schedules appointments for the agent or producer to review life insurance or retirement as a risk for the customer. We set the table for a conversation on the assessment of that risk. We are not asking if a customer wants a quote for products, as we feel this is ineffective for a good customer conversation and we are not licensed and appointed to recommend or solicit your customers. We are scheduling an appointment with a customer who agrees to review the risk with a licensed agent, and may or may not have a current life insurance program in place. If appropriate, our team may provide relevant information provided by the customer to assist the agent/producer in the review, however, this is voluntary information given by the customer. Our team may consult the agent/producer on how to most effectively approach the review during a separate educational meeting with no agency customers in attendance. A similar method is used on financial review appointments, although getting the agent's assistance in targeting a different demographic segment in their book of business is used. Depending on the level of service chosen when subscribing, our calling associates may attempt to complete a questionnaire with the customer to assist the agent in providing a product solution. Contact us with more questions, we're happy to provide more clarity if needed.

For our appointment packages, if we miss a monthly appointment commitment, you are free to discontinue our service, no questions asked, or extra fees charged. We will call your customers until we have met our scheduled appointment commitment for that month. Your Account Manager closely monitors the number of prospects you have provided to us to maintain a healthy list of names for the Calling Associate to call.

You will be assigned an Account Manager and a Calling Associate. Your Account Manager is your main point of contact and your agency partner. The Calling Associate reports to the Account Manager and handles the day-to-day outbound calling to your customers, they typically are not available due to their calling activity.

Yes, we have bi-lingual English/Spanish calling associates to serve your Spanish-speaking customers, but the service is based on current capacity on our team. Please reach out to us for more information.

Your Account Manager will request lists from you directly. We take your customer list and upload it for you into our secure system. Each agency partnership is unique and our Account Managers work with you to minimize the time required on your side to make this process as seamless as possible. We will assist you in maximizing the calling campaign targeting the best audience for the campaign in your book.

We can easily assign our scheduled appointments to a skilled sales producer or a Financial Specialist. Our team will ensure coordination with every stakeholder involved and provide detailed feedback on outcomes to enhance accountability and effectively measure ROI.

Our activity packages are crafted to empower your sales team to concentrate on what they do best—direct client engagement—freeing them from the time-consuming task of scheduling appointments.

Most of our appointments are scheduled on the first call to the customer, however, we will continue to give them opportunities to schedule with you if they don't respond initially. We will continue to reach out to customers on your list until we satisfy the appointment commitment we have made to you for the month.

Sometimes we speak to a customer who is not ready for a life insurance appointment but would like a review of their other policies with you. We will communicate these requests back to the agency so your team can act if you choose to schedule time with them.

Our "no-show" policy applies to our guaranteed appointment packages only. An agency must notify us of a customer "no-show" using our results feedback process or email (support@iscentialconnect.com) within 48 hours of the scheduled meeting time. If we are notified correctly of the "no-show", our team will attempt to replace the no-show appointments with new appointments from the agent's book of business based on the subscription chosen. For more information on our appointment replacement or cancellation policy, please visit our Terms of Service.

If your subscription includes sales coaching, we will follow up with your agency on results and provide feedback to assist. We'll also ask to get feedback from you on EVERY appointment, so we know how things are progressing for you. We want to assist in keeping every opportunity moving forward, and we'll track results of our partnership so we can ensure we are adding value.

Some of our agreements will include sales coaching for both the agent and their staff. Sales coaching can include overcoming objections, sales tips, improving sales language, recorded webinars, etc.

Based on the package you choose, we will set up automated billing for your subscription. We may adjust billing dates to accommodate delays that could occur with onboarding and receiving good customer information for contact. You will be able to pay for your monthly installment using a credit/debit card or bank ACH.

Our month-to-month plan is only available to an agency if they have completed a 3- or 6-month subscription agreement prior to a month-to-month plan, with approval from iscential Connect. Contact your Account Manager or email support@iscentialconnect.com to inquire about a month-to-month renewal on your existing subscription.

We want you to be an ongoing customer of iscential Connect when you need our services. We don't feel the need to charge you any extraneous or "hidden" fees that may put a bad taste in your mouth and keep you from working with us again. Additional fees that could be assessed are a late fee for 15 days or more past due, an insufficient funds fee on a bank ACH draft, or a possible early termination fee.

We will take $100 off your next month's service fee if you refer an agent who signs up with us. The new agent can choose any of our packages and the referral credit will be applied to your account. Agents can apply one $100 referral credit to be applied during a single month of service.